Tourism Information Officer

Tourism Information Officer

The UCO Tourism Information Officer programme will teach you about travel documentation, trip planning, basic geography, customer care and basic computer skills that will be required in this position in order to be effective in the workplace South Africa has one of the fastest growing tourism industries in the world, which is constantly seeking qualified personnel. An interest in the country and a desire to work with people are the basic character requirements for this vibrant and fascinating career.  Whether your position in tourism is static or involves travelling, you are sure to meet the most interesting people. A Tourist Information Officer (also known as Visitor Information Services Officer) helps holiday makers make the correct accommodation and tour choices.


A Tourism Officer develops and promotes tourism in order to attract visitors and produce significant economic benefits for a particular region or site.  Tourism Information Officer often works for local authorities, but may also work within private companies or other public sector agencies. The tourism industry covers a broad scope and so the role is varied and may include many different types of work. Key areas include marketing and the development of services and facilities. The UCO Tourism Information Officer Programme will teach you all about travel documentation, trip planning, basic geography, customer care and basic computer skills that will be required in this position in order to be effective in the workplace.


Who should attend this course?

This Skills Development Programme is intended for:

  • want to pursue a career in the Tourism industry.
  • enjoy working with people.
  • have good interpersonal, communication and customer service skills.
  • have good organisational skills.
  • comfortable working with computers.
  • geographical knowledge.


Future Possible Careers

  • Event Co-ordinator, Public Relations Officer.
  • Tourism Consultant, Customer Services.
  • Hotel & Motel Front Office Attendant.
  • Museum Attendant, Tour Guide, Airport and Bus Services Consultant.



Developmental Learning Pathway

After successfully completing this Skills Development Programme, the learner might continue with any of the following programmes:


  • Small Business Entrepreneur Skills Development Programme.
  • Public Relations Officer / Executive Secretarial/Personal Assistant-Tourism.



› The duration of this course depends on the Learner’s abilities and class attendance.

An average duration of 20 months is suggested.

› No formal requirements, but a Grade 12 certificate with Geography as a subject is advisable.

› UCO is provisionally accredited by Umalusi, Council for Quality Assurance in General and Further Education and Training.


› All unit standard based courses are quality assured by one of the following Seta’s: MICT SETA, ETDP SETA or SERVICES SETA.


› Unit standard based courses will be followed by a SAQA Aligned Unit Standard ID number.


″Learners must be aware that Universal College also offers a few Provider Programs that are not unit standard aligned. The courses are quality assured by the provider.”

Provider Programmes
Typing Instructor Deluxe Keyboard

Introduction to Windows Server 2003

Introduction to Travel and Tourism SA

Unit Standards

  • Concepts of Information & Communication Techechnology
  • MS Word Basic
  • MS Excel Basic
  • MS PowerPoint
  • MS Access
  • MS PowerPoint Intermediate
  • Plan and Conduct Meetings
  • Written Communication
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