Receptionists are charged with a responsibility that may affect the success of an organisation: making a good impression. Receptionists answer telephones, route and screen calls, greet visitors, respond to inquiries from the public, and provide information about the organisation.  They are responsible for the coordination of all mail into and out of the office.  In addition, they contribute to the security of an organisation by helping to monitor the access of visitors.  Whereas some tasks are common to most Receptionists, their specific responsibilities vary within the type of establishment in which they work.  Increasingly, receptionists use multiline telephone systems, personal computers and fax machines. Despite the widespread use of automated answering systems or voice mail, many receptionists still take messages and inform other employees of visitors’ arrivals or cancellation of appointments.


When they are not busy with callers, most workers are expected to perform a variety of office duties, including opening, sorting mail, collecting and distributing parcels, and transmitting and delivering facsimiles and basic word processing.


The UCO Receptionist programme has been designed to prepare you for the many different tasks that you will have to handle in this interesting and challenging position. As this is often an entry-level position, it is a good place to start in an organisation and you can focus on building your career from this point. Upon completion of this programme, you will be able to utilsze the basic computer skills you have learnt, co-ordinate and handle reception functions successfully, know and use the formats of various business correspondence correctly.


Who should attend this course?

This Skills Development Programme is intended for:

  • Learner who would like to fulfill a career as a receptionist or become involved in Office administration.
  • Those undergoing training employed in a front office situation.
  • Individuals who want to pursue a career in a Front line, administrative Reception, office position.


Future Possible Careers


  • Information Clerk, File Clerk, Order Clerk.
  • Office Administration Clerk, Communication Operator.
  • Typist, Administrative support, Data capture clerk, Payroll clerk.
  • Depending on the company you work for, they will often broaden responsibility and experience according to their field of business they are in.


Developmental Learning Pathway

After successfully completing this Skills Development Programme, the learner might continue with any of the following programmes:


  • General Secretary Skills Development Programme.
  • Executive Secretary Skills Development Programme.
  • Small Business Entrepreneur Skills Development Programme.



› The total number of Credits for this Qualification is 30.

› This is equivalent to 300 Notional hours that need to be spent on this Qualification.

› This includes contact time, structured learning, workplace learning and self study (1 credit = 10 notional hours).

› More but not less time can be spent on this Qualification.

› None.

› UCO is provisionally accredited by Umalusi, Council for Quality Assurance in General and Further Education and Training.


› All unit standard based courses are quality assured by one of the following Seta’s: MICT SETA, ETDP SETA or SERVICES SETA.


› Unit standard based courses will be followed by a SAQA Aligned Unit Standard ID number.


″Learners must be aware that Universal College also offers a few Provider Programs that are not unit standard aligned. The courses are quality assured by the provider.”

Provider Programmes
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Introduction to Windows Server 2003

Typing Instructor Deluxe Speed Development

Unit Standards

  • Concepts of Information & Communication Techechnology
  • MS Word Basic
  • MS Excel Basic
  • MS PowerPoint
  • Written Communication
  • Monitor and Control Reception area
  • Manage Workplace Relationships
  • Process incoming & outgoing telephone calls
  • Plan & Conduct Meetings
  • Monitor and Control Reception area
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