General Secretary

General Secretary

Business Managers in today are becoming increasingly more dependent on their secretaries to deal with important issues, such as meetings, planning events, making travel arrangements and handling day-to-day problems. As the reliance on technology continues to expand in offices, the role of a secretary has evolved. The core responsibilities for secretaries include performing and coordinating an office’s administrative activities, storing, retrieving, and integrating information for distribution to staff and clients. Secretaries perform a variety of administrative and clerical duties that are necessary in order to run an organisation efficiently. Secretaries serve as information and communication managers in an office, they plan and schedule meetings and appointments, organise and maintain paper and electronic files, manage projects, conduct research, and distribute information by using the telephone, mail service, web sites and e-mail.  Secretaries create spreadsheets, compose correspondence documents, manage databases and create presentations, reports and documents.


The UCO General Secretary programme has been designed to prepare you for the many different tasks you will have to handle in this field. Upon completion of the programme, you will understand how a business works and be able to carry out the necessary office administration procedures, such as implementing an effective filing system.


Who should attend this course?

This Skills Development Programme is intended for:

  • Individuals who would like to expand their career opportunities, by acquiring skills take up a secretarial role in the workplace.


Future Possible Careers


  • General Secretary, Office Administrator, Telecommunications.
  • Secretaries generally advance by being promoted to other administrative positions with more responsibilities.  Qualified secretaries, who broaden their knowledge of a company’s operations and enhance their skills, may be promoted to Senior or Executive secretary.  Secretaries with word processing or data entry experience can advance to data entry clerks, supervisors.  Secretarial and administrative support experience can also lead to jobs such as Sales Representative or Instructor.


Developmental Learning Pathway

After successfully completing this Skills Development Programme, the learner might continue with any of the following programmes:


  • Executive Secretary Skills Development Programme.
  • Small Business Entrepreneur Skills Development Programme.



› The total number of Credits for this Qualification is 68.

› This is equivalent to 680 Notional hours that need to be spent on this Qualification.

› This includes contact time, structured learning, workplace learning and self study (1 credit = 10 notional hours).

› More but not less time can be spent on this Qualification.

› None.

› UCO is provisionally accredited by Umalusi, Council for Quality Assurance in General and Further Education and Training.


› All unit standard based courses are quality assured by one of the following Seta’s: MICT SETA, ETDP SETA or SERVICES SETA.


› Unit standard based courses will be followed by a SAQA Aligned Unit Standard ID number.


″Learners must be aware that Universal College also offers a few Provider Programs that are not unit standard aligned. The courses are quality assured by the provider.”

Provider Programmes
Typing Instructor Deluxe Keyboard

Introduction to Windows Server 2003

Typing Instructor Deluxe Speed Development

Unit Standards

  • Concepts of Information & Communication Techechnology
  • MS Word Basic
  • MS Excel Basic
  • MS PowerPoint
  • Understand and Use Outlook
  • Understand and Use the Internet
  • Written Communication
  • Monitor and Control Reception area
  • Manage Workplace Relationships
  • Process incoming & outgoing telephone calls
  • Plan & Conduct Meetings
  • Manage Service Providers
  • Identify internal and external stakeholders
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